Returns / Exchanges
Please note that we do not accept returns for our products unless they arrive damaged. If your product arrives damaged, please contact us within 48 hours of receipt to arrange for a return or exchange. Additionally, in the case of a damaged product, it must be returned unopened and unused to qualify for a return or exchange. Thank you for your understanding.
Delivery
Our delivery policy for products shipped via courier is as follows:
Processing time:
Once you have placed your order, we will process and dispatch your order within 3 working days. Please note that this processing time may vary depending on the availability of the product and the volume of orders.
Shipping time:
After your order is processed, your product will be shipped via courier. Delivery time will depend on the courier service and your location. We will provide you with a tracking number so you can track your order's delivery status.
Privacy Policy
We value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard the personal information you provide to us through our website.
Information we collect:
We may collect personal information from you, such as your name, email address, shipping address, and payment information when you make a purchase on our website.
How we use your information:
We use your personal information to process your orders, communicate with you about your orders, and improve our website and services. We may also use your information to send you promotional offers or newsletters, but you may opt-out of these communications at any time.
Sharing of information:
We do not share your personal information with third parties except to the extent necessary to fulfill your orders or to comply with legal requirements.
Security of your information:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
Changes to this policy:
We may update this privacy policy from time to time. Any changes to the policy will be posted on this page.
Contact us:
If you have any questions about our privacy policy, please contact us at perfectscents.amy@gmail.com